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William hill

Pmsunderland
Visitor

‎24-04-2021 11:38 AM

Ever since I've moved over to 5g. Ee is blocking my william hill app. I've checked content lock and all is fine on there. Any other ideas what it might be. If I can't get this solved I may have to cancel this contract as I'm still within my cooling off period.

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎24-04-2021 11:47 AM

It could be your Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

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Chris_B
EE Community Star
EE Community Star

‎24-04-2021 12:12 PM - edited ‎24-04-2021 12:14 PM

@Pmsunderland   I can not get it to load unless on WiFi.  I’ll probably say it’s the app and you need to contact the developer of the app about this. If your other apps work ok on cellular data then it’s not your data connection as all EE can do is blocked age restricted website if content lock was enabled.    It’s not content lock by the way as mine is off. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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