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Why isn’t itemised billing working

Coockiecrumble1
Investigator
Investigator

‎10-12-2021 02:20 PM

Been looking for over two weeks now and itemised billing isn’t available.

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎10-12-2021 02:34 PM

@Coockiecrumble1  itemised billing is available and you’ll need to set this up by calling customer services as it’s a paid for service. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Coockiecrumble1
Investigator
Investigator
In response to Chris_B

‎10-12-2021 06:12 PM

I have this facility enabled on my account and I’ve not been able to access it for two weeks 

0 Helpful
Jon_K
Former EE Employee
In response to Coockiecrumble1

‎11-12-2021 08:57 AM

What happens when you try to access this feature, @Coockiecrumble1?

 

Do you get an error message?

 

Jon

0 Helpful
Coockiecrumble1
Investigator
Investigator
In response to Jon_K

‎12-12-2021 12:01 PM

Yes got an error message. 

it is working now though thank you 

0 Helpful
Jon_K
Former EE Employee
In response to Coockiecrumble1

‎12-12-2021 01:28 PM

Thanks for letting us know it's now working, @Coockiecrumble1 🙂

0 Helpful