Why can't I track my phone order

[Usman5]

I received the email on Tuesday morning about a confirmation got an xkn number but each time I input the number to track my order it just says timed out and haven't had any further email or text 

[Usman5]

I've tried not a single option for delivery to choose on the automated system

[Chris_B]

@Usman5  What device have you ordered?  if it’s the new note device these haven’t even started to ship yet so there is nothing to track yet. 

[Usman5]

An iPhone X 64gb

[Leanne_T]

Hello there @Usman5

Thanks for coming to the community.

If you give our customer service team a call on 150 or 0800 079 8586 they will be able to check your order for you and give you an update 🙂

Let us know how you get on.

Leanne.

[Leanne_T]

Hi @Usman5

You can select option 1 for mobile then any account query option.

The team will be able to help you with your order 🙂

Thanks, Leanne.