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23-08-2018 06:25 AM
I received the email on Tuesday morning about a confirmation got an xkn number but each time I input the number to track my order it just says timed out and haven't had any further email or text
22-08-2018 04:57 PM
23-08-2018 07:48 AM
@Usman5 What device have you ordered? if it’s the new note device these haven’t even started to ship yet so there is nothing to track yet.
23-08-2018 07:53 AM
23-08-2018 10:34 AM
Hello there @Usman5
Thanks for coming to the community.
If you give our customer service team a call on 150 or 0800 079 8586 they will be able to check your order for you and give you an update 🙂
Let us know how you get on.
Leanne.
23-08-2018 10:57 AM
Hi @Usman5
You can select option 1 for mobile then any account query option.
The team will be able to help you with your order 🙂
Thanks, Leanne.