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Why am I waiting so long for my new device to be delivered if its in stock?

LauraBoo
Explorer

‎13-09-2019 07:02 AM

Spoke to someone yesterday on chat they said everything was fine at their end yet Im still waiting for my order to be dispatched, I ordered it Wednesday morning 😕

0 Helpful
4 REPLIES 4
Northerner
Grand Master
Grand Master

‎13-09-2019 07:23 AM

Hi @LauraBoo 

 

You need to keep checking order tracking or call CS on 150.

 

When your order is due for delivery then DPD will text you.

 

Thanks,



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
James_B
EE Community Support Team

‎13-09-2019 10:53 AM

Hi @LauraBoo,

 

Welcome to the EE Community. 🙂

 

Which device did you order?

 

Thanks

 

James

0 Helpful
LauraBoo
Explorer
In response to James_B

‎13-09-2019 11:31 AM

hello, should be all sorted now, I’m getting it Monday hopefully 🙂

0 Helpful
James_B
EE Community Support Team
In response to LauraBoo

‎13-09-2019 12:19 PM

Great news @LauraBoo

 

Thanks for the update. 🙂

 

James

0 Helpful