Where's my phone?

[Sofimaee]

Hi, I ordered an upgrade via 150 yesterday and was told it would be delivered by DPD today (paid for a £6.99 fee for this purpose). I had a confirmation email also saying the delivery date would be today but the email did not  include a tracking number. I've scoured online for answers but with no avail, I've waited in all day (barring collecting my children from school) and still nothing. I've not received a text message from DPD either and I'm wondering where my phone is?

Many thanks,

Sofi. 

[Katie_B]

Hello @Sofimaee. 

Thanks for upgrading with us 🙂

Please could you confirm what you upgraded to? if you could also include the memory size and colour. 

Speak soon, 

Katie 🙂

[Sofimaee]

Hi @Katie_B

I upgraded to a Samsung Galaxy S21 Ultra, 128GB in Silver 

[Katie_B]

Thanks for confirming @Sofimaee. 

I have checked and this should be despatched within 1 day. 

I would recommend giving us a call so our customer care team can look into this further. 

Katie 🙂

[Sofimaee]

Thank you for your response @Katie_B

II tried calling the customer care team earlier but couldn't get through. 

I'll try again now,

Thanks for your help. 

Sofi 

[Leanne_T]

Hope you got this sorted after calling us @Sofimaee

Have a lovely weekend. 

Leanne. 

[Cazw89]

I’m having same problem but with a iPhone 13 pro max Sierra blue 256mb  

[Leanne_T]

Hi @Cazw89

Thanks for coming to the community. 

When did you place the order? 

Have you received an email confirming your order? 

Thanks 🙂

Leanne.