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Where's my order?

Meston82
Explorer

‎23-09-2021 06:51 PM

Where's my order? where's my update within 24 hours? where's my text? why whenever I have dealings with EE do I get terrible customer service? How are you working harder than ever to have the best customer service in the UK but repeatedly over the years had the worst?

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎24-09-2021 08:08 AM

Hi @Meston82

 

Welcome to the community, we'll do our best to help you.

 

What did you order? Please include colour and memory size where applicable. When did you order it?


Chris

0 Helpful
Meston82
Explorer
In response to Christopher_G

‎24-09-2021 08:16 AM

Z flip3, 256gb, green

Get Outlook for Android
0 Helpful
Christopher_G
EE Community Support Team
In response to Meston82

‎24-09-2021 08:22 AM

The current estimate is 7 days for new orders, @Meston82.

 

We'll be sending them out in the order in which they were placed though.


DPD will be in touch when it's ready to deliver.

 

Thanks for your patience so far.

 

Chris

0 Helpful