Where is my iPhone 12 pro?

[Profile closed]

Hi, 

I ordered the iphone 12 pro two weeks ago now and there’s no update for a dispatch, any idea when it’ll be arriving as I was told within two weeks, I’m worried it’s gone missing it has been forgotten 

Thanks 

[Profile closed]

We ordered the phone on the 4th and there’s still no sign of dispatch, any idea when it’ll arrive 

[Christopher_G]

Hi @Profile closed

The delivery guidance for your model when you ordered was that we'll delivery when we get more stock from the manufacturer.

DPD will be in touch when it's ready to deliver.

Thanks for your patience so far.

Chris

[Profile closed]

I was told within two weeks on the phone as well as by email, there was nothing about waiting this long, is there an option to cancel and order another phone that’s actually in stock? 

[Christopher_G]

Yes, you can change your order, @Profile closed.

If you speak to our Mobile Care team, they'll be able to run through some options with you.

Chris