When and how

[Sanch123]

Hello, I ordered phone two days ago, today pre payment from standing orders moved to paid fom ee but about phone and order is no information the same as was awaiting confirmation in delivery date and contract confirmed.. How I can track my order? Thanks

[Chris_B]

@Sanch123   EE should send you tracking information but give customer services a call to chase this up. 

[James_B · Accepted solution]

Hi @Sanch123,

Welcome to the EE Community. 🙂

Was the phone you ordered in stock?

If you aren't sure, let me know the model you ordered and I'll check for you.

Thanks

James

[Sanch123]

apple iphone 11 pro 256gb Gold, thank you

[Leanne_T]

Hi @Sanch123

Thanks for coming back to us.

Currently the device is not showing available to order on the EE Shop.

If you give us a call on 150 from an EE phone or 0800 956 6000 from any other phone, our Mobile Care team can check the order and give you an update.

Let me know how you get on 🙂

Leanne.