What happens when a pack ‘renews’?

[LiamRich]

I’ve just got a PAYG SIM card for my mum (I’ve never used PAYG so I’m ignorant of how it works)... Why do packs have a duration? Does something expire if you don’t use it? I just want her to be able to use her phone until the money out in has run out. Will she not be able to make a call if a 30 day pack expires?! She currently has a Tesco phone on PAYG and it’s straightforward. It only costs money when she uses it. Please could someone explain to me like I’m a dummy? (I may well be a dummy) Thanks

[XRaySpeX · Accepted solution]

@LiamRich: All EE PAYG SIMs come primed with a recurring Pack of allowances lasting 7 or 30 days ready to bought out of your PAYG credit as soon as it is sufficient. Your last top-up went to buy this Pack.

By texting AL to 150 it should show you the Pack you last bought with your credit & how much you have left from your allowances until its expiry date.

Text STOP PACK to 150 before you next top-up & you can use the SIM for calls & texts but not data as normal PAYG at standard per-unit rates paid for out of your standing PAYG credit balance.

To save the SIM going into hibernation due to lack of use, just remember within every 179 days (~ 6 months) to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from any Pack or Add-on you might have.