What does it all mean?

TechnophobeBSc
Valued Contributor
Valued Contributor

‎20-08-2021 11:17 AM

I have a PAYG EE sim card which for £10 is supposed to give 100 minutes and 1,000 texts. Sounds great but I've discovered why I run out of credit so quickly; it's because calls cost 35p per minute and texts are 15p. So can anyone explain where these 100 minutes and 1,000 texts are to be found.

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11 REPLIES 11
Christopher_G
EE Community Support Team
In response to TechnophobeBSc

‎31-08-2021 08:56 AM

Hi @TechnophobeBSc

 

If you have to speak to an agent on 150, it's 25p per call, not per minute. It;s free to text 150.

 

Did you buy a SIM that came with this pack?

 

Did you manage to speak to someone to sort this out?

 

Chris

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XRaySpeX
EE Community Star
EE Community Star
In response to TechnophobeBSc

‎31-08-2021 11:03 AM

Yes, @TechnophobeBSc , but what is the reply to the BALANCE text?

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