Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

What does it all mean?

TechnophobeBSc
Valued Contributor
Valued Contributor

‎20-08-2021 11:17 AM

I have a PAYG EE sim card which for £10 is supposed to give 100 minutes and 1,000 texts. Sounds great but I've discovered why I run out of credit so quickly; it's because calls cost 35p per minute and texts are 15p. So can anyone explain where these 100 minutes and 1,000 texts are to be found.

0 Helpful
11 REPLIES 11
Christopher_G
EE Community Support Team
In response to TechnophobeBSc

‎31-08-2021 08:56 AM

Hi @TechnophobeBSc

 

If you have to speak to an agent on 150, it's 25p per call, not per minute. It;s free to text 150.

 

Did you buy a SIM that came with this pack?

 

Did you manage to speak to someone to sort this out?

 

Chris

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to TechnophobeBSc

‎31-08-2021 11:03 AM

Yes, @TechnophobeBSc , but what is the reply to the BALANCE text?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful