Website won't load to upgrade

[EmsXx]

One of my lines says that I can get a standard upgrade, so when I click to upgrade it brings me to the My Shop page. I then click on the tab that should show me the list of phones, but the My Shop page just reloads. I have tried this on the laptop as well and have the same result. Does anyone know why or experienced this themselves?

[Jon_K]

Hi @EmsXx.

Welcome to the community.

Are you able to try this on a different browser?

Are you logged into your My EE Account when this happens?

Jon

[EmsXx]

Hi @Jon_K 

I have tried Google, Chrome and Firefox but still experiencing the same issue. This happens when I am logged in, when I'm not logged in it will let me choose but I'm worried that if I checkout it will come through as an additional line.

[Jon_K]

Thanks @EmsXx.

I'd recommend getting in touch with our Upgrades Team about this.

They will be able to take a look at your account and help you further.

Let us know how you get on.

Jon