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Visual voicemail

SDS20
Explorer

‎03-10-2021 04:01 PM

I had a text today to say my visual voicemail had been turned off and to text visual on to 150 to reactivate. This is not working, I keep getting the reply could not process the request. not sure why not. I have upgraded to a sim only plan, but this is pay monthly NOT pay as you go or flex. So why won’t it reactivate? 

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎03-10-2021 06:16 PM

@SDS20  Have you tried turning the device off/on again and then tried resending the text to activate it. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.