Are you pay as you go or monthly contract? It is only available for monthly contracts.
Try texting IPhone Visual on to 150 if on contract with EE.
You can also check on the My EE App and click on add-ons, it should show there.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
