Viewing bill, I’m asked to enter the no. Of my device but they have it & have n

[Rob1953]

To view bill im asked to enter a further device no. But I only have one device & they have that number....

HELP PLZ 😕😕

[Leanne_T]

Hi @Rob1953

Thanks for coming to the community.

Does this happen in the My EE app and your My EE account online? 

Thanks 🙂

Leanne.

[Rob1953 · Accepted solution]

Problem sorted after a phone call, seems ee still had my old E~mail address,, 
Thanks anyway 👌👌👌

Sent from Yahoo Mail for iPhone

[Leanne_T]

Thanks for letting me know @Rob1953

Have a lovely day 🙂

Leanne.