VIPTALK01 Purchase Failure

gyht128
Contributor
Contributor

‎31-08-2021 11:55 AM

I have attempted to renew my £1 talk pack early by texting 150. After I replied YES to confirm my purchase nothing further happen. I got led around in a text loop to try and purchase a new pack when I tried start the new pack. I attempted to renew the pack again and exactly the same thing happened. Is it possible to renew my £1 talk pack early?

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5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎31-08-2021 12:04 PM

Try texting NOW to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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gyht128
Contributor
Contributor
In response to XRaySpeX

‎31-08-2021 12:30 PM

Thanks, but that's the first thing I tried. It just led me in a loop back to buying a pack again.

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Christopher_G
EE Community Support Team
In response to gyht128

‎31-08-2021 03:03 PM

How long has it been since you last had the £1 pack, @gyht128?


Chris

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gyht128
Contributor
Contributor
In response to Christopher_G

‎31-08-2021 11:25 PM

I'm currently using the £1 pack.

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Leanne_T
EE Community Support Team
In response to gyht128

‎01-09-2021 07:57 AM

Thanks @gyht128

 

In this case, please give us a call, our Pay as you go Care team will be happy to help 🙂

 

Leanne.

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