Upgraded phone not received

[Miomumof2]

I ordered an upgrade on the 21st of September and have heard nothing since. Everytime I try to track my order I get the message that you can't tell me anything. 

[Chris_B]

@Miomumof2  you might have ordered on the 21st but that doesn’t mean the device is in stock and available to be dispatch to you,  what device did you order ? 

[Miomumof2]

Samsung galaxy S21 Phantom Violet

[Chris_B]

@Miomumof2  There is a backlog of orders for this device as Samsung have a chip issue.  You’ll get it you’ll just need to be patient and wait for it. 

[Miomumof2]

Well thanks for the reply but there was no need to be rude...all you had to say was that there was a backlog. Not youll have to be patient and wait. No I Don't have too Ive ordered from a different company and the exact same phone arrived today.

It seems EE is the problem

[Leanne_T]

Hi @Miomumof2

I am very sorry to hear this. 

Galaxy S21 series back orders are being dispatched on a first come, first serve basis as stock arrives from Samsung.

We hope you come back to EE in the future. 

Leanne.