Upgraded now have 2 bills

[Sharonc33]

So i was due an upgrade...went through with it now have my own phone allocated to new phone on app and another phone number on account with a monthly charge of 37 quid along with my new plan i got with upgrade and have no idea where it came from

[Chris_B]

@Sharonc33   Sounds like you didn’t upgrade but took out an additional line on your account.  You’ll need to call customer services about this.