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28-11-2021 04:04 AM
So i was due an upgrade...went through with it now have my own phone allocated to new phone on app and another phone number on account with a monthly charge of 37 quid along with my new plan i got with upgrade and have no idea where it came from
28-11-2021 09:08 AM
@Sharonc33 Sounds like you didn’t upgrade but took out an additional line on your account. You’ll need to call customer services about this.
