Upgraded from Paygo to Contract but have been issued new number.

[JoeyVee]

Upgraded on the EE website from my old Paygo plan to Contract, and selected the option to keep my Paygo number and also input the relevant data. Despite this a new SIM card has arrived in the post with an entirely different number which is obviously a bit inconvenient and not what I wanted. Any way to fix this ? 

Any help appreciated. Cheers, Joe. 

[bristolian]

Hello @JoeyVee and welcome to the community

According to switch to pay-monthly the transfer is immediate, so I suspect the replacement SIM has been sent to you just incase, for whatever reason, your existing SIM is unsuitable and you could activate it online to replace your existing SIM.

If your existing SIM is working satisfactorily, then just continue using it and file the replacement SIM appropriately 🙂

[JoeyVee]

Yeah both sims are active. 

My old Paygo one with the number I wanted to keep and the new one with an entirely different number. 

So I'm unsure how to proceed to infact get that old number transferred from my old sim to this one. I've had no correspondence to suggest the number switch has even been registered so it appears to have not processed for whatever reason. 

Hope this clears up what im getting at. 

[bristolian]

There is no account access on this public forum, so I can only suggest you call EE C/S on 150 who should be able to resolve this for you.

[msharpe3875]

Did you get this sorted?  

The exact same thing has happened to me.  I wasn't expecting a new SIM but received one.

My old PAYGO has my old number and Myee only shows my PAYGO account.

I needed to upgrade to get Wifi calling - my new SIM has this, but my old one doesnt.

I'm guessing a call to 150 is my next thing to try.

Thanks

Matt

[msharpe3875]

I sorted it via Technical Support Chat - they ported it across there and then.