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Upgraded SIM card

Shindles
Investigator
Investigator

‎26-12-2020 11:07 AM - last edited on ‎26-12-2020 04:23 PM by EE Community Moderator

Just upgraded my SIM card to work with 5G on my new phone but haven't received it. I'm sure my current card will not work 5G. How do I get them to send me a card?

Order number: xxxxxxxxxxxxx

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎26-12-2020 01:39 PM

@Shindles  Your current sim will work as it’s an account change.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Shindles
Investigator
Investigator

‎26-12-2020 01:39 PM

XrayspeX says buy a new SIM.

Thanks, I've now done this.

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XRaySpeX
EE Community Star
EE Community Star
In response to Shindles

‎26-12-2020 01:46 PM

@Shindles : Did I? Not to you in your current situation. Where I say that?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎26-12-2020 01:57 PM - edited ‎26-12-2020 02:00 PM

@Shindles   Did you upgrade or purchase a new sim contract?   If you upgrade you might be sent a new sim but you don’t need it as your current sim will work with 5G as it’s an account change to use 5G.   Have you tried putting your sim in the new device?  Are you in a 5G area ? 

What @XRaySpeX  has said to someone else was for that person he was replying too.  A 4G sim will work for 5G as it’s an account change to use 5G not a SIM card change. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Shindles
Investigator
Investigator
In response to Chris_B

‎26-12-2020 02:07 PM - last edited on ‎26-12-2020 04:23 PM by EE Community Moderator

Thanks for the information.

I assumed I needed a new SIM to access 5G, but obviously not.

Thanks for everyone's help.

--

Best wishes


Sheridan
Email: xxxxxxxx@xxxxxxxxxxx

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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