Upgrade

[Tina45]

I did an upgrade on the 4/9/2021 for the Samsung S21 in pink 5g and still heard nothing but was told on the 4th I'd get it on Monday but then told it's 7days what happens if I do not receive the new device in 7 days 

[Northerner]

Hi @Tina45 

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

Thanks

[Tina45]

Hi I have their isn't a tracking number and it's not budged from saying
order confirmed that's it

[Christopher_B]

Hi @Tina45

Can I just check, how did you find out it was a 7 days timescale, was it one of our agents who advised you of this? 

Thanks 

Chris

[Tina45]

Hi yes it was when I rang on Monday they informed me that it will be 7days
for the device to be dispatched

[Christopher_B]

Thanks @Tina45

In that case the agent would have checked the order and we know it's good to go.

As soon as things start moving we'll be in touch with delivery details. I recommend downloading the DPD app as this will also be updated.

Thanks 

Chris

[Tina45]

I will do that where would my tracking number be in the conformation email

[Christopher_B]

@Tina45

Did you place your the original order online, over the phone or in store?

Thanks 

Chris

[Tina45]

It was over the phone

[Christopher_B]

Thanks @Tina45, after placing the order did you get a confirmation email? 

Chris