Upgrade

Rach48
Investigator
Investigator

‎18-12-2020 05:18 PM

I upgraded my daughters phone on 3rd Dec & have heard nothing since,don’t usually take this long to come 

0 Helpful
6 REPLIES 6
Jon_K
Former EE Employee

‎19-12-2020 09:28 AM

Hi @Rach48.

 

Welcome to the community.

 

What phone did you order?

 

Have you tried using our online order tracker?

 

Jon

0 Helpful
HH8888
Valued Contributor
Valued Contributor

‎19-12-2020 09:45 AM

I upgraded 27/11 have been constantly checking my tracking. Today I get an expected delivery day 4-9 Jan

0 Helpful
Rach48
Investigator
Investigator
In response to Jon_K

‎29-12-2020 08:14 PM

Hi i ordered an iPhone 11 in mint green on the 3rd Dec & have heard nothing since,i have tried to teach my order but all i get is we can’t show your order details at the moment. Thank You Rachel
0 Helpful
Katie_B
EE Community Support Team

‎30-12-2020 08:16 AM

Hello @Rach48. 

 

What memory size did you order?

 

I would love to see if I can find a stock update on this device for you. 

 

Katie 🙂

0 Helpful
Rach48
Investigator
Investigator
In response to Katie_B

‎30-12-2020 06:40 PM

I ordered the 64GB. Thank You Rachel
0 Helpful
Katie_B
EE Community Support Team
In response to Rach48

‎31-12-2020 08:16 AM

Thanks for confirming @Rach48. 

 

This device is currently showing in stock and to expect despatch within 1 day.

 

I would recommend giving us a call so our customer care team can check this for you. 

 

Katie 🙂

0 Helpful