Upgrade problem

[cheesywizard70]

Hi ,  I am due an upgrade and every phone I click on tells me there are no suitable plans available please try another . Anyone else getting this ? Or know how to get around this issue ? Thanks for any help 

[Chris_B]

@cheesywizard70   Call customer services about this.

But 

 If this is an early upgrade you need choose a plan that is the same cost or more you can not have a lower price point than you do now unless you see out the term of the contract. 

[Christopher_G]

Hi @cheesywizard70

Welcome to the community.

It could be something along the lines of what @Chris_B mentioned. Could you try on a different device or browser, just to see if the same thing happens please?

Chris

[cheesywizard70]

Hi

Tried with different devices and browsers and still the same , also its not an early upgrade just a standard upgrade .

I have noted other people are having the same problems will Probably try to upgrade through a 3rd party now.

Thanks 

[Leanne_T]

Morning @cheesywizard70

Thanks for coming back to us 🙂

If you give us a call on 150, our Mobile Care team will go through your upgrade options with you. 

Thanks. 

Leanne.

[cheesywizard70]

Hi

I don't really want to ring as would rather do it online and take my time , bit of a joke really not being able to do it online . I'll go through a 3 party and take it from there .

Thanks 

[Leanne_T]

Hi @cheesywizard70

I am sorry if you are getting this message our Mobile Care team would need to help get your My EE account looked into and check why this error is showing. 

Thanks.

Leanne.

[Reject101]

This error has been showing for years for many people. Its beyond a Joke and I would not even say its an "Error" but basically just a way to force people to go with one of your agents so they get a sale