Looking at my account i cannot see anywhere where it says what plan i have. I can only see where it says Unlimited texts. I do not do much texting or even make lots of calls, i only use data mostly. My bill has gone quite high and i have no idea what i'm paying for. I have had to put a cap on my spending. I don't want to be paying for something i don't need. Why can't EE make it clear what plan i have?
Looking at my account i cannot see anywhere where it tells me what plan i am on so i can see exactly what i'm paying for. I have only seen 'Unlimited Texts', but i don't texts that much or make many calls. I mainly use data. Yet my bills keep going up. I have now put a cap on my monthly spending. I have no idea if i am on a flexible plan or smarter plan or whatever plan there is. I don't want to be paying charges for unlimited texts and calls when i don't need that. Why don't EE make it clear?
@Chhezy1 All tariffs are unlimited text and unlimited calls on contract. On the My EE app if you go to plan and add ons it’ll tell you there is exactly what tariff you’re on. This will be the one that you agree to when you took out the contract.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
