Upgrade order

[Laurakros]

I ordered my upgrade on the 9th nov online, I still havent received any delivery

[Chris_B]

@Laurakros   What device did you order ?  

[Leanne_T]

Morning @Laurakros

Welcome to the community.

Which device did you order, could you let us know the colour and size?

Also, have you received a confirmation email for your order?

Thanks 🙂

Leanne.

[Laurakros]

Hi leanne 

Thank you. I ordered the new Samsung s20 white. I had confirmation of order twice with order number 

[Alex_S]

Hi @Laurakros,

The Samsung Galaxy S20 FE 5G Cloud White is currently in stock with dispatch within 1 day.

Have you used the details on your confirmation order to track your order online?

Once your order is ready to dispatch, you will receive a text from DPD with your delivery details.

Alex 🙂

[Laurakros]

{MOD Edit: removed personal details from public forum}

Hi Alex

Thank you for your reply. I've been trying to find out where to track my parcel online!! 

My order number is About your 4GEE Order -xkoxxxxxxxxx

[Alex_S]

Hi @Laurakros

If you use this link, with your order number and email address you will be able to track you order online.

Alex 🙂

[Laurakros]

Hi Alex 

I've just tried to track my order and says this

Sorry can't show your order right now...

[James_B]

Hi @Laurakros,

Please get in touch with Customer Care so a member of the team can check the status of your order.

They'll be happy to help.

James

[RAIDERMC888]

James I didn’t get a txt before 8pm from dpd regarding my order of my hand set