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Really poor upload speed

I have the mobile 5GEE broadband mobile router. Download is over 200mbps in Surbiton on the edge of London but upload is less than 1mbps. I don't know why it is so slow. I am using 2 external aerials plugged into the back and have tried resetting the...

BT remotes with voice control

There are several remotes advertised offering voice control for the EE TVpro box. I bought one but it does not work. Spent quite a lot of time with an EE adviser who seemed to find it hard to understand that it did not work. Gave up in the end. Trawi...

PAYG 35 pack

Hello I want to move from the 20 pack to the 35 pack, however the 35 pack says -1024kb for data. Instead of unlimited. Is this pack unlimited data. Thanks

daimler by • Visitor
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  • 2 replies
  • 0 Helpful

Resolved! SIM Question

Hello, I bought an 8GB SIM card plus 500 minutes and unlimited texts. So there's no subscription, no out-of-bundle charges or other fees?

To23 by • Contributor
  • 357 Views
  • 43 replies
  • 6 Helpful

Unable to activate Xbox Games Pass Ultimate

I subscribed to EE broadband and couple of months ago and got a free 12 months Xbox Games Pass Ultimate. I got the text message to confirm this. I have tried to click on the link in the text but it redirects to my account without a way to activate th...

Paolo11 by • Visitor
  • 13 Views
  • 1 replies
  • 0 Helpful

Resolved! Sending back equipment

Hello, I am supposed to return a Smart Hub Plus and 4G router, but I only received one bag for 1 day of special delivery. I'm unsure what equipment goes in the bag. Would I be able to send them both back in the bag together? I have been told two diff...

Dexter20 by • Investigator
  • 493 Views
  • 6 replies
  • 1 Helpful

unable to register

I am unable to register to EE Perk as the box for Company Email does not accept my email address.  Could you help please.Thanks Robert

Bobgee by • Visitor
  • 17 Views
  • 1 replies
  • 0 Helpful
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