Upgrade help

Donz25
Established Contributor
Established Contributor

‎08-10-2021 06:43 PM

Hi - when I try to upgrade online I’m being told I’m either not allowed too , or sorry we can’t let you do that. Yet I’ve phoned and managed to upgrade over the phone. How do I get my account cleared so I can do upgrades again. 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎08-10-2021 07:42 PM

@Donz25  as you’ve already upgraded over the phone now there is nothing you can do about your account.  You will have to wait until you’re eligible to upgrade again to see if you’ve got a problem with it 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Leanne_T
EE Community Support Team

‎09-10-2021 07:49 AM

Hi @Donz25

 

Thanks for coming back to the community. 

 

When you called our Mobile Care team did they order the phone and change your plan for you?

 

Thanks 🙂

 

Leanne.

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