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Upgrade / Order

hjbarrett23
Visitor

‎11-10-2021 03:06 PM

My phone got stolen last week so on Friday I upgraded to the Iphone 13 via the EE website and received a confirmation email

 

Since then I haven't received anything else - and dont have access to my phone number if I have received any texts with updates

 

I also havent got an Order Number so cant use the tracker

 

Obviously I am keen to find out when I will actually have a phone again and whether I need to sort something temporary out - or if its going to arrive soon. The original email said esitmated 11/10 which is today

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎11-10-2021 04:24 PM - edited ‎11-10-2021 04:26 PM

@hjbarrett23  did you request a replacement Sim card did you report your old phone lost.?  

And you should’ve received an order number within a couple of hours of placing the order, I highly recommend you call customer services about this and also request a replacement Sim card as you’re not always sent a new Sim card when you upgrade. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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