Upgrade Issues

[EEcustomer8]

Hi,

I've tried upgrading my phone for a pre order Iphone13 Pro over last couple of days and keep getting through to screen where I click accept and it say site under maintenance.

Tried on phone, laptop and chrome and safari.

Anybody else have same issues and have they managed a work around?

[Jon_K]

Hi @EEcustomer8.

Welcome to the community.

Have you been able to try again this morning?

Can you try clearing your cache and cookies?

Jon

[EEcustomer8]

Hi

Yes tried a few times this morning and still the same issue.

Have cleared all cache and cookies on chrome and safari.

Thanks

[Jon_K]

Thanks @EEcustomer8.

I'd recommend giving our Upgrades Team a call.

They will be able to access your account and help you further.

Jon

[ksmith8703]

i have had this same issue when trying to order a magsafe charger, although i have had success ordering the iphone 13 pro max

[Leanne_T]

Hi @ksmith8703 

Thanks for posting. 

Are you getting an error message when you try and place the order? 

Is the charger on add to plan and paid monthly? 

Thanks 🙂

Leanne. 

[ksmith8703]

its an add-on but i think im getting an error because i just upgraded 👍

[Leanne_T]

Hi @ksmith8703

If you would like to add this to your account, please give us a call on 150 the team will be happy to help 🙂

Thanks. 

Leanne.