Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Update to a recently made order

lrpbarton
Investigator
Investigator

‎12-10-2020 11:30 AM

Hi there - this one is mainly for the staff on this forum to help out with.

I recently made an order for an upgrade to my SIM contract (well, it was less of an upgrade because I have unlimited everything already and more taking advantage of deals available to me). The upgrade was to move my £33/mth contract to one that was £28/mth, but it also meant I should be moving to a 5G-capable SIM (if that's a thing) and also taking advantage of a free pair of BeatsX earphones.

Side note to the above - the £33/mth contract was also marketed as a "Smart SIM" contract if I recall correctly, and I believe that I was also meant to receive a 5G SIM in that situation as well - I never received a SIM for that but it wasn't too much of an issue then. I'm not sure if receiving 5G-capable SIMs is location-dependent - I'm based in Bournemouth which isn't a 5G town (yet!), although once COVID-19 restrictions lift enough it would be nice to have those capabilities available to me if I travel to a 5G town with a 5G phone.

I'm able to provide any details necessary to help out with this one!

Cheers,

Luke

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎12-10-2020 01:52 PM

@lrpbarton   Your current sim is capable of 5G and you just need a plan for 5G.  When you can test this obviously you’ll need a 5G phone you’ll know for sure.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
lrpbarton
Investigator
Investigator
In response to Chris_B

‎12-10-2020 03:28 PM

Ah, wonderful! Thanks for the update on that one. I'm looking to see if Apple announces a new 5G-capable iPhone soon, so if I end up getting it I'll try the SIM out!

In terms of the BeatsX earphones I mentioned, there have been no updates about potential delivery dates either via email or text. The deal has since come off the site for these earphones, maybe because of a lot of people were signing up for it but that's just a guess. This order/upgrade was made on 7th October, so I would have expected some sort of update, even if it was something stating a delay.

 

Is it possible to get a further update to this, or is it just a case of waiting for more updates from EE/DPD? I can provide my order number if it helps, although this isn't urgent at all and was simply a matter of curiosity.

 

Thanks!

Luke

0 Helpful
Christopher_G
EE Community Support Team
In response to lrpbarton

‎12-10-2020 03:50 PM

Hi @lrpbarton

 

Welcome to the community. 🙂

 

The free Beats X Earphones will be sent to you automatically once you've had the SIM deal for 14 days.

 

Chris