Uograde

Danny2021
Investigator
Investigator

‎12-05-2021 09:54 AM

I waited 2 years to upgrade my phone and when I done a trade in they said that my phone was worth 650 and they wavered that for my new phone is that normal should any phone cost 650 for an upfront cost 

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3 REPLIES 3
Christopher_G
EE Community Support Team

‎12-05-2021 11:54 AM

Hi @Danny2021

 

I'm not aware of any phones that have a £650 up front device fee.

 

I'd recommend discussing this with our Mobile Care team. They'll be able to check what your trade in credit went towards.

 

Chris

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Danny2021
Investigator
Investigator
In response to Christopher_G

‎12-05-2021 02:50 PM

So I had my Samsung 10plus 80 pound a month unlimited calls and texts 100g of data and I have anytime upgrade I waited 2 years for my upgrade which mean I keep my phone and I asked for my upgrade and they gave me unlimited Internet and everything and a kishi controller for 65 pound a month samsung 21 ultra plus it was an 650 upfront cost apparently does that sound common to you 

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Christopher_G
EE Community Support Team
In response to Danny2021

‎12-05-2021 03:17 PM

We don't really see upgrade deals here in the community, @Danny2021.

 

I've sent you a private message to get some more information from you.

 

Chris

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