Unlocking 4g WiFi device, no more SIM unlock attempts - The EE Community

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Have been trying to get 4G WiFI device unlocked, EE has given me a code a 16 and 10 digit code, but it never works. I've tried a 3.co.uk SIM card and and Vodafone SIM and I am now out of attempts . . . . . Do I now try a factory reset? The unlocking team is not telling me I need to contact Alcatel, but have no contacts for them?

3 REPLIES 3

Our customer care team are the experts on this. If they've advised you to speak to Alcatel then that would be best.

They have a contact form on their website.

Thanks

Chris

My Sim is locked , how can I unlock my SIM

Hi @Redazouak21,

Welcome to the EE Community. 🙂

Is your device asking you for a PUK code?

James