Unlock iPhone

[SargFowler]

I need to unlock an iPhone I've bought.

It's on EE, but need it to work on another network.

I spoke to EE, but they said it's easier on the App and you don't need a SIM card in the phone. However, I can't find the option to unlock.

Can someone help?

[Robegk]

I should have said I want to unlock the phone to use with another network as I live overseas...

[Leanne_T]

Hi @Robegk

Thanks for coming to the community. 

If you give us a call on 0800 956 6000, the team will help you with your unlocking request. 

Thanks 🙂

Leanne. 

[Robegk]

Thanks Leanne, called the number but been on hold for 20 minutes so far...is there any way they can contact me instead? 

[Leanne_T]

Hi @Robegk

Sorry, you would need to give them a call to request this, if you can hold until one of the team is available they will be happy to help. 

Thanks 🙂

Leanne.

[Robegk]

All sorted, your customer services are now unlocking the phone within 10 days. Thanks

[Leanne_T]

Thanks for coming back and letting me know @Robegk

Leanne 🙂