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02-06-2021 02:42 PM
Hi there, I’m currently abroad and I purchased a local sim for my wee 4g WiFi dongle. It’s not working and it seems the dongle is still locked despite having it for over 2 years. How can I get it unlocked without having to call EE and getting charged £1.80 per minute for that ?
Solved! See the answer below or view the solution in context.
03-06-2021 03:12 PM
If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with.
02-06-2021 03:17 PM
@Mic444 : Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.
03-06-2021 02:22 PM
Hi, thank you for the answer. I bought it direct from EE over 2 years ago on a monthly plan
03-06-2021 03:12 PM
If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with.
03-06-2021 06:30 PM
Thanks again. Annoyingly it doesn’t work. How can I chat to someone at EE, not over the phone but chat ?
03-06-2021 06:56 PM
Hi @Mic444,
Welcome to the EE Community. 🙂
What happened when you filled out the unlocking form?
James
03-06-2021 11:33 PM
Hi James. It said they don’t recognise the device being locked with them despite me giving them the IMEI
04-06-2021 07:44 AM
Thanks @Mic444
In this case, we would need to get this looked into for you.
You can find all our contact information on our get in touch page.
Thanks.
Leanne.
04-06-2021 12:49 PM
Thank you Leanne, the chat doesn’t work when I try. It says it’s open but I have nowhere to start a conversation
04-06-2021 12:54 PM
Hi @Mic444
Thanks for coming back to me
If the chat is not showing, you would need to give us a call and our Mobile Care team will be happy to help.
Thanks.
Leanne.