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Unlimited Plan - Return of old phone

Hofflemonster
Investigator
Investigator

‎22-01-2021 11:34 AM

Hi there, 

 

i recently upgrade ( i have an unlimited plan) and have to return my old phone.

 

The guy i upgraded with over the phone said i would receive a returns box for my old device when my new iPhone arrived but this didn't happen.

 

I have given it a couple of days to see if one would arrive separately but it hasn't.

 

How do i return my old device and where do i need to send it to? 

Does it need it's original box and accessories, or just the device itself?

 

Thanks

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎22-01-2021 12:18 PM - edited ‎22-01-2021 12:18 PM

@Hofflemonster  You can not just return it.  When you receive the returns package on there will be unique codes that will apply to you do EE will know who and why they have received that device.     You’ll be best of call customer services to chase this up.  And you only need to return the device.  So take you sim out as you need this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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