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Unlimited Data Pay Monthly Add-On

Jordan2k01
Explorer

‎05-06-2021 07:44 PM

Hi, I recently bought a Unlimited data add-on since I needed it until I get WiFi setup as I only have 4GB of mobile data atm but when I look on the my EE app it's not showing up, it on my shows up when I go to add-on.ee.co.uk, is there any way to resolve this? Coz I want to cancel the recurring so it only charges me until this one ends and doesn't start a new one

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎05-06-2021 07:59 PM

For a recurring UK/EU data add-on, text STOP UNLIMITED ADD-ON to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Jordan2k01
Explorer
In response to XRaySpeX

‎05-06-2021 08:47 PM

I've tried that, it just says "You dont have an Unlimited Add-on"

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Jordan2k01

‎05-06-2021 09:21 PM

Then you don't have it. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful