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Unlimited £25 Plan

rammstein95
Investigator
Investigator

‎09-11-2021 03:41 PM

Hi!

I've changed my plan in October for the 24 month Unlimited £25 plan and now (09/11/2021) i've got a £50 charge on my bill for the £25 Plan.

So is this a double charge or just a one-off charge?

 

Is this normal or should i report this to EE?

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎09-11-2021 05:14 PM

@rammstein95  sounds like you’ve been charged the refundable fee that is to activate roaming on your account,  if you would like this back now you need to call customer services to request it 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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