Unable to receive mms

[sausage5EE]

H

I have trawled the internet and EE help and cannot find a solution that works.

I cannot receive MMS.  I  get a notification via text but download of the message fails. I receive a further text 2 days later with a password and then go to the download site and access it there, a right pain.

I have reset my APNs as per the EE site.

I have obtained the latest Honor 9 APN and tried that.

I have turned on Mobile data.

I have restarted phone.

Do EE need to do something to my account as I think I have tried all suggested solutions?

Any help would be gratefully received

Thanks in advance.

[bristolian]

Hi @sausage5EE 

You could try downloading the correct config & settings from https://setup-ee.wdsglobal.com/ and then retry after restarting your phone.

If that fails to resolve it, I would recommend you call EE C/S on 150 and make sure your account is correctly setup.

[sausage5EE]

Thank you for your prompt response.

The APN settings are the ones I have already tried.

I'm thinking it's my EE account...

Thanks anyway.

[Christopher_G]

Hi @sausage5EE

Welcome to the community.

What kind of phone do you have?

Chris

[sausage5EE]

Hi Chris. 

Honor 9 - on the APN settings list it's in the Huawei drop down list.

Thanks

[Christopher_G]

I thought there may have been an MMS setting to enable in message settings, but I can't see it, @sausage5EE

I think it's worth speaking to our Tech Gurus to make sure everything is set up from our side.

Let us know how you get on.

Chris