cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Unable to make/recieve calls from abroad - Pay as you go

fjs22
Visitor

Dear EE,

My phone recently switched from contract to pay as you go, where I have topped up £15. 

I am currently unable to make or recieve phone calls from abroad (I currently live in Belgium). I am unable to even call 150 / voicemail. I just get the message "your call is barred, please try again later". 

Hope to hear soon,
F


1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

Hello @fjs22 

 

All new EE PAYG SIMs need to be used in the UK first before they will work abroad, this includes migrations from pay-monthly.

 

At the risk of asking a silly question, but for clarity's sake, has this SIM been used in the UK since it was migrated from pay-monthly? If it hasn't, then you will need to do so before it will work abroad.

View solution in original post

2 REPLIES 2
bristolian
EE Community Star
EE Community Star

Hello @fjs22 

 

All new EE PAYG SIMs need to be used in the UK first before they will work abroad, this includes migrations from pay-monthly.

 

At the risk of asking a silly question, but for clarity's sake, has this SIM been used in the UK since it was migrated from pay-monthly? If it hasn't, then you will need to do so before it will work abroad.

That's brilliant. Why wasn't I told that this morning when I asked about PAYG? I'm stuck in Spain, for who knows how long, due to the Pando, and can't get back to "activate" the SIM. Online chat doesn't work, can't phone 150 (number barred) no email address to bitch to. Guess that'll be the last £5.00 I send EE's way.