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Unable to access the MyEE App or website

Chewy21
Explorer

‎03-12-2021 12:49 AM

The MyEE website says its down and the App has the error code "A4.59.1-04ec9" - and yes, I have deleted and reinstalled, cleared the data and the cache to no avail, I had to purchase data just to be able to access this forum. What on earth is going on?

0 Helpful
5 REPLIES 5
Chris_B
Grand Master
Grand Master

‎03-12-2021 08:52 AM

@Chewy21   Call customer service and request that they reset your online account. 

0 Helpful
James_B
EE Community Support Team

‎03-12-2021 08:52 AM

Hi @Chewy21,

 

Welcome to the EE Community. 🙂

 

Are you able to login this morning?

 

James

0 Helpful
Magalhais
Investigator
Investigator
In response to James_B

‎03-12-2021 10:19 AM - edited ‎03-12-2021 10:21 AM

Hello,

 

This is a recurring error.

 

I complained last January (the version was A4.54 as far as I remember) and now we are here again... ☹️

 

"There seems to be a problem..."

 

Basically, the upgrade to version A4.59.1 does not work (at least for Xiaomi phones). Specifically, A4.59.1-ca636

 

When this issue happened back in January, you were able to fix it. Please kindly release a new version with the patch ASAP.

 

Thanks.

0 Helpful
Chewy21
Explorer
In response to Magalhais

‎04-12-2021 08:30 PM

I was able to log in on the site and the app by the time morning came, I presume it must have been maintinence?

0 Helpful
James_B
EE Community Support Team
In response to Chewy21

‎05-12-2021 09:51 AM

Thanks for the update @Chewy21

 

I'm glad you're now able to login.

 

James

0 Helpful