Unable to access the MyEE App or website

Chewy21
Explorer

‎03-12-2021 12:49 AM

The MyEE website says its down and the App has the error code "A4.59.1-04ec9" - and yes, I have deleted and reinstalled, cleared the data and the cache to no avail, I had to purchase data just to be able to access this forum. What on earth is going on?

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5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎03-12-2021 08:52 AM

@Chewy21   Call customer service and request that they reset your online account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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James_B
EE Community Manager
EE Community Manager

‎03-12-2021 08:52 AM

Hi @Chewy21,

 

Welcome to the EE Community. 🙂

 

Are you able to login this morning?

 

James

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Magalhais
Investigator
Investigator
In response to James_B

‎03-12-2021 10:19 AM - edited ‎03-12-2021 10:21 AM

Hello,

 

This is a recurring error.

 

I complained last January (the version was A4.54 as far as I remember) and now we are here again... ☹️

 

"There seems to be a problem..."

 

Basically, the upgrade to version A4.59.1 does not work (at least for Xiaomi phones). Specifically, A4.59.1-ca636

 

When this issue happened back in January, you were able to fix it. Please kindly release a new version with the patch ASAP.

 

Thanks.

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Chewy21
Explorer
In response to Magalhais

‎04-12-2021 08:30 PM

I was able to log in on the site and the app by the time morning came, I presume it must have been maintinence?

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James_B
EE Community Manager
EE Community Manager
In response to Chewy21

‎05-12-2021 09:51 AM

Thanks for the update @Chewy21

 

I'm glad you're now able to login.

 

James

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