I have recently moved from a pay monthly plan to pay as you go and now I'm unable to access my EE app on my android. It keeps telling me that my account is closed, however I still need to access it to top up and buy monthly packs. I have tried logging on via the web and get a log on error. I'm currently abroad and need to make and receive calls and I think my roaming has not been activated. Is there anyway my account can be sorted or even if I can just get my roaming activated?
Re: Your MyEE: You need to call CS to delete your old contract MyEE a/c & then you can set up your new PAYG MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.
Re: Roaming on PAYG: Did you switch to PAYG while abroad? If so, you can't now use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
