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Unable to access EE application

Tvdh
Visitor

‎08-10-2021 09:51 PM

Hi,

 

I have recently moved from a pay monthly plan to pay as you go and now I'm unable to access my EE app on my android. It keeps telling me that my account is closed, however I still need to access it to top up and buy monthly packs. I have tried logging on via the web and get a log on error. I'm currently abroad and need to make and receive calls and I think my roaming has not been activated. Is there anyway my account can be sorted or even if I can just get my roaming activated?

 

Thanks. 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎08-10-2021 10:03 PM

  1. Re: Your MyEE: You need to call CS to delete your old contract MyEE a/c & then you can set up your new PAYG MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.
  2. Re: Roaming on PAYG: Did you switch to PAYG while abroad? If so, you can't now use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network. 
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