Trying to verify chat features

[Dunks91]

So on my S21 Ultra, I have been trying to verify the chat features. It worked when I first got the phone but now its no  longer working. I've tried every work around I could find and nothing works. I've reset my phone, taken the sim card our, deleted the messages cache etc but nothing has worked. Is there a problem with my Sim ?

[James_B]

Hi @Dunks91,

Welcome to the EE Community. 🙂

Have you changed your phone number since you first setup the phone?

James

[Dunks91]

No the number remained the same.

Every troubleshoot that's online, I have tried.

[Jon_K]

Thanks @Dunks91.

Are you able to try a different SIM card in your phone?

This would help to determine if the issue is following your SIM or your phone.

Jon

[Dunks91]

I am currently unable to do so at the moment.

[Jon_K]

Thanks @Dunks91.

Are you trying to set this up using mobile data or WiFi?

Are you able to try speaking with Samsung Support?

Jon

[Dunks91]

I've been setting it up via mobile data. I checked all the information that is available to me/ troubleshooting and nothing has worked. My only option left is to try a different sim,if it works then I would have to request a new sim. If I am getting the same message problem must lie with phone. 

[Leanne_T]

Morning @Dunks91

Thanks for coming back to us. 

If you could try a different SIM card, this would certainly help to see if this is the phone or the SIM. 

Let us know how you get on 🙂

Leanne.

[Dunks91]

Good morning

I'll see if I can get one today and try. I was looking in my Google account and seen this, does this make a difference?

[Leanne_T]

Hi @Dunks91

How long have you has this been verifying for you?

Thanks.  

Leanne.