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Can no longer connect to 5ghz wifi

Gizmo333
Investigator
Investigator

‎18-05-2021 10:23 AM

I can't quite find the answer on other forums,

Basically, I've split my broadband channels so I can dedicate them where they're needed. Fine. Never had an issue, until now, so I can no longer connect to it? It shows up, it will try and even connect for a split second before telling me cannot connect to network. There have been no significant changes happened recently that could have caused an issue. Any suggestions would be welcome. 

0 Helpful
7 REPLIES 7
James_B
EE Community Manager
EE Community Manager

‎18-05-2021 01:57 PM

Hi @Gizmo333,

 

Welcome back to the community. 🙂

 

Do you see the same issue with all devices, or just one?

 

Have you tried restarting your router?

 

James

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎18-05-2021 06:11 PM

On which router?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Gizmo333
Investigator
Investigator
In response to XRaySpeX

‎19-05-2021 09:55 AM

Ee smart hub. And yup I've restarted it. Erm well originally all devices I had issues with but now my phone seems to connect to it. I haven't tried the other devices yet tbh. Work joys. 

James_B
EE Community Manager
EE Community Manager
In response to Gizmo333

‎19-05-2021 10:37 AM

Hi @Gizmo333,

 

Please let us know if you are still experiencing issues when you test the other devices.

 

Thanks

 

James

XRaySpeX
EE Community Star
EE Community Star
In response to Gizmo333

‎19-05-2021 11:37 AM

Post your Advanced / Wireless Settings page.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Gizmo333
Investigator
Investigator
In response to James_B

‎19-05-2021 06:51 PM

OK, so all the devices seem to be connecting now? It's the strangest thing... I honestly have done nothing yet its all good again? 

Thanks for all the help folks. While this has gone a little unexplained at least it's working again... If I find a reason or cause I'll be sure to post it. 

XRaySpeX
EE Community Star
EE Community Star
In response to Gizmo333

‎19-05-2021 07:09 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful