Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Trying to track my order status

Spoonguard
Explorer

‎20-11-2018 08:09 AM - last edited on ‎20-11-2018 11:15 AM by EE Community Moderator

Hi,

 

Recently placed an upgrade order and received an email on 15th November to say the order was on its way. Since then I've heard nothing about delivery and the tracker has no info. Can someone advise when this will be delivered please? Order number is xknxxxxxxxxx.

 

Thanks

 

[mod edit: please do not post personal information such as order numbers on the public board. Thanks!]

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎20-11-2018 10:15 AM

Good Morning @Spoonguard and welcome to the community. 

 

It's great to hear you upgraded with us.

 

What phone did you choose?

 

Did you receive any texts from DPD?

 

Speak soon, Katie 🙂

0 Helpful
Spoonguard
Explorer
In response to Katie_B

‎20-11-2018 11:59 AM

Hi,

 

It is a Huawei Mate 20 Pro. I've received nothing from DPD yet.

 

Thanks

0 Helpful
Katie_B
EE Community Support Team
In response to Spoonguard

‎20-11-2018 12:07 PM

Thank you for confirming this @Spoonguard. 

 

I would recommend giving us a call so we can check the progress of this order for you. 

 

Please let me know how you get on :).

 

Katie

0 Helpful