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Trouble Porting Number

AnjieP
Investigator
Investigator

‎24-11-2020 03:13 PM

Hey guys, so I just swapped from 3 to ee. After waiting a week and a half for the sim to arrive, I called in and it seems it wasn't sent, so they over-nighted one to me. The delay cost me money with 3. By the time my sim came it was Friday, and because of the weekend I've been waiting days for my number to port over from 3. My 3 account is now closed, signaling the port is happening, but my ee sim is now inactive and I've been out of service for hours. I've already changed my number in my iphone settings, and restarted my phone countless times.Any idea what could be wrong this time?

0 Helpful
13 REPLIES 13
Jon_K
Former EE Employee

‎24-11-2020 05:10 PM

Hi @AnjieP.

 

Welcome to the EE Community.

 

What phone are you using?

 

Can you take the SIM card out, give it a quick clean with a soft cloth, then put it back in the phone?

 

Jon

0 Helpful
AnjieP
Investigator
Investigator
In response to Jon_K

‎24-11-2020 05:39 PM

I've already tried that a few times over. I'm using an Iphone.

0 Helpful
AnjieP
Investigator
Investigator
In response to Jon_K

‎24-11-2020 05:40 PM

@Jon_K I've already tried that a few times over. I'm using an Iphone.

0 Helpful
Jon_K
Former EE Employee
In response to AnjieP

‎24-11-2020 05:53 PM

Thanks @AnjieP.

 

Can you try resetting your network settings?

 

You can do this in Settings, General, Reset, then Reset Network Settings.

 

Jon

0 Helpful
AnjieP
Investigator
Investigator
In response to Jon_K

‎24-11-2020 05:58 PM

@Jon_KDid it just now, and restarted my phone another time. It is still showing no service, and a "Waiting to to be activated: This may take some time" message came up once again upon booting.

 

0 Helpful
Jon_K
Former EE Employee
In response to AnjieP

‎24-11-2020 06:06 PM

Thanks @AnjieP.

 

Is this message still displayed now?

 

Are you able to get in touch with our live chat team to see if they can give you an update on your port status?

 

Jon

0 Helpful
AnjieP
Investigator
Investigator
In response to Jon_K

‎24-11-2020 06:12 PM

@Jon_K  A message saying "iPhone is not activated: Contact your carrier is this problem continues to occur." with the options "Ignore" and "Try Again" has just displayed. I've selected Try Again.

 

The ported number is currently displayed on my EE account, and the 3 account is closed, so I believe the number has been ported. I've no phone to use to call in. I've tried the live chat but the chat doesn't work. I'll try again now with the link you've provided.

0 Helpful
Jon_K
Former EE Employee
In response to AnjieP

‎24-11-2020 06:17 PM

Thanks @AnjieP.

 

You may need to wait on that page for an advisor to become available.

 

Let me know how you get on.

 

Jon

 

 

0 Helpful
AnjieP
Investigator
Investigator
In response to Jon_K

‎24-11-2020 06:22 PM

@Jon_K  Live chat isn't presented as an option through the link you've sent.

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