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Transferring number to EE - it’s been more than 24h and still nothing

Lamartinin
Investigator
Investigator

‎23-07-2021 05:19 PM

Hi, I purchased a new phone 3 days ago with a monthly plan and during the checkout I added my PAC number. I have just turned on my new phone now and put the EE SIM card in it but my old number hasn’t been transferred and I haven’t received any texts regarding the transferring. Can you advice please?

0 Helpful
6 REPLIES 6
BrendonH
Community Hero
Community Hero

‎23-07-2021 05:26 PM

What time yesterday did you request the number port.

 

After 5pm it won't have started until today. So it'll be Monday now I am afraid.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
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Lamartinin
Investigator
Investigator
In response to BrendonH

‎23-07-2021 05:34 PM - edited ‎23-07-2021 05:36 PM

I did't request it yesterday, I requested it  on the 20th July at around 10pm when I submitted my order.

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BrendonH
Community Hero
Community Hero
In response to Lamartinin

‎23-07-2021 05:39 PM

When did you receive the order?


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
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Lamartinin
Investigator
Investigator
In response to BrendonH

‎23-07-2021 05:47 PM

Yesterday
0 Helpful
BrendonH
Community Hero
Community Hero
In response to Lamartinin

‎23-07-2021 05:50 PM

Give EE a call and see what's going on.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
0 Helpful
bristolian
EE Community Star
EE Community Star

‎23-07-2021 06:07 PM

Hi @Lamartinin 

 

I'd recommend familiarising yourself with the timescales for number porting, listed under "how long does it take" on this EE help article 

 

If those timescales have been breached, I would recommend calling EE C/S on 150 from your mobile. They will have access to your specific account and will either be able to rectify this immediately, or set a fix in motion.

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