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Transferred number from O2 to EE but new phone number has not changed

knightjess
Visitor

‎28-07-2020 12:35 PM

I’ve just got a new contact with EE and transferred my old number to my new iPhone 11. I received a text this morning from O2 to say sorry you’re leaving and then my old sim/phone stopped working. I restarted my new phone but the number hasn’t changed... 

 

I've tried this a few times and I’ve tried turning iMessage and face time off (and on again after rebooting the phone). I don’t know what to do? Please can someone help, I can’t get through to EE on the phone or through the online chat

0 Helpful
3 REPLIES 3
BrendonH
Community Hero
Community Hero

‎28-07-2020 12:36 PM

The process has started but it hasn't complete yet.

Try again later it can take up to midnight.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
Jayboy8771
Visitor

‎28-07-2020 12:37 PM

I’m having exactly the same problem,also iPhone 

 

please help

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Jayboy8771

‎28-07-2020 02:48 PM

.Hello @Jayboy8771 ,

 

Welcome to the community,

 

When did you transfer your number over? As @BrendonH , has written, this may happen over night, so will have to wait and see if it has all transferred and you are up and running, otherwise you will have to ring customer service to find out why, as this is a public forum a and there is no account access.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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