Transfer from Tesco to EE

[KaelahD]

Hi,

I got a new handset (iPhone 😎 from Fonehouse on an EE Contract.

I sent the PAC from Tesco to EE on the 6th May (and again on 12th May)

To-date, I have not received a text from EE, and if I go in to my new phone (with EE Sim fitted) and change the phone number in settings, it just defaults back to the 'new' (unwanted) number.

Thanks

K

PS - Contract is in my Dad's name (Andrew)

[Chris_B]

@KaelahD   How did you have the PAC code to EE ?   If you used the online form that will be the problem.  You need the account holder to call customer services to give the PAC code to EE. 

[KaelahD]

I used the online form/tool. When you call 150, they tell you they are only supporting vulnerable customers and to go online....

I'll try calling.