Trade in on S21 Ultra

[petera138]

I have traded in my S10+ for a S21 Ultra. I have now received my S21 but am i supposed to receive a returns bag to send my S10+ back? I havent received any information explaining what i am too do.

[Leanne_T]

Hi @petera138

Thanks for coming to the community. 

The returns bag for the trade in will be sent separately to your phone, once you have this just follow the instructions to return your Samsung to us 🙂

Thanks.

Leanne.

[petera138]

Ok, thank you I'll await a bag delivery. 

Regards

Peter

[Leanne_T]

No problem @petera138

Have a lovely weekend.

Leanne.